Ödeme ve Teslimat Bilgileri

1) Your orders are sent to you via Domestic Cargo after payment. If you wish, you can make the payment by Credit Card, Bank Transfer or EFT (Electronic Fund Transfer) to our Garanti Bank account (TL).

2) Order Refund

In case of cancellation of your orders for possible reasons; eskamarket.com refunds the product price to your account within three business days. However, you must inform our company’s financial authorities of your bank account information accurately and completely.

3) Delivery

We endeavor to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the cargo delivery time is 1-5 business days as stated in the product detail. You will be informed in case of possible delayed delivery.

In order for the delivery of the product to be carried out without interruption, please provide the address of your location during the day as the delivery address.

Your requests will be processed to be prepared according to the delivery type you specify at the end of the order. Products from our IZMIR based company will be sent by Domestic Cargo company. After your orders are approved, they will be delivered to the Cargo company at the end of 5 (five) business days at the latest.

You can discuss different delivery terms with our customer representative. In addition, cargo deliveries are only valid for Turkey.

4) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed about this situation on the payment page.

In case of any error at the specified address, the order is contacted with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.

We are responsible for the realization of the delivery to the customer as well as to the bank whose credit card system we use.

Please pay attention!

Open and check the packages that you think are damaged during shipment in front of the company official you receive. If you think that there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Please report the report you have prepared as soon as possible to +90 554 770 70 90 and destek@eskamarket.com e-mail address.

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.